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Introduction to Customer-Service Excellence


Developing Excellent Customer-Service Skills

Organizations that delight their customers have a significant competitive advantage over those that don’t. But such an advantage does not come by accident. It takes understanding to consistently deliver outstanding customer service.

Delivering customer service is a fine art. Communicating the right messages to customers in a manner and style that resonates with them takes specific knowledge to implement. But it is a skill that is very highly valued because it creates competitive advantage within organizations.

This program is designed as an introduction to the Customer-Service Excellence model. It assists participants to develop the skills, attitudes, language, style and demeanor to consistently deliver outstanding customer service.

The Purpose of this Program

Program Objectives

By the end of the program, participants will know how to:

Program Duration

Two days.

What Makes this Program Different?

Right from the outset this program introduces its participants to the Excellence model of Customer Service, ensuring that they enter the Customer Service role with benchmarks of high performance deeply ingrained in their thinking. Importantly, it provides an introduction to the unique models that are used in the more advanced Customer Service programs.

Who Should Attend?

People who are relatively new to the need for giving good Customer Service, or who have not been formally trained in Customer Service delivery but need to use the skills in their jobs.

I am interested in running this program for a group of people within my organisation. Please send me more information.

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“Learn the incredible importance of providing excellent customer service and practice it within your organization. It will make a big difference to your value as a person and the satisfaction you will receive from your job.”