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Frontline Customer Service


Attaining High-Level Customer: A Highly-Practical, Interactive Workshop for Frontline Employees

Research studies show that 70% of repeat business is based on how frontline people interact with customers.

With Customer Service playing such a major role in the retention of customers, it is critical that Customer Service at the frontline be Exceptional.

The Frontline Customer Service program provides an opportunity for frontline people to develop and enhance their skills in a highly-practical learning environment.

Through the use of proven methods and technique used in various industries with frontline representatives, this program will transfer dynamic skills for consistently winning over customers and creating high quality experiences for them. It is a “must-do” program for all frontline team members.

The Purpose of this Program

Program Objectives

By the end of the program, participants will know how to:

Program Duration

Two days.

What Makes this Program Different?

This program contains a large number of hands-on, practical, experiential-learning exercises enabling participants to experience and deliver the ideas and concepts outlined in the course.

Who Should Attend?

Any person who works in the frontline of an organization.

I am interested in running this program for a group of people within my organisation. Please send me more information.


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“This program tackles all the issues that you face when you deal with the public. It gives you the confidence you need to deal with any situation.”