Delivering Exceptional Customer Service
Creating Memorable Customer Experiences
Customers are becoming ever more discerning and demanding in their expectations. They are looking beyond merely “good” or even “outstanding” service. They are looking for “exceptional” service and pleasant experiences.
Organizations that deliver differentiated Customer Service gain a true competitive advantage over those that don’t. They are able to retain their customers for longer periods and thereby open up many more doors of opportunity.
With Customer Service playing such a major role in the retention of paying customers it is critical that Customer Service be Exceptional.
This program explores ways of delivering memorable experiences for your customers. It helps you to create an outstanding service culture in your organization that will shine, enabling you to create loyal customers who will keep coming back.
The Purpose of this Program
- To outline the beneifts of Exceptional Customer Service
- To enable participants to deliver an improved level of professional service to their customers
- To enable participants to create more memorable experiences for their customers
- To provide tools, techniques and methodologies for delivering Exceptional Customer Service
Program Objectives
By the end of the program, participants will know how to:
- Exceed customer expectations
- Adapt their styles to suit the needs and expectations of different customer groups
- Communicate effectively with new and existing customers
- Create customer memory events
- Confidently manage the delivery of difficult messages
- Develop an attitude of positive service delivery
- Build and market brand messages through Customer Service
- Achieve word-of-mouth recommendations
- Obtain repeat business
Program Duration
Two days.
What Makes this Program Different?
This program enables participants to create memory events for customers, which, in turn, results in extremely-high levels of customer satisfaction and loyalty.
Who Should Attend?
Any person who needs to sell a concept, product or service.
I am interested in running this program for a group of people within my organisation. Please send me more information.