Managing and Resolving Conflict
Solving and Managing Workplace Conflict
With the many stakeholders and interest groups involved in most workplaces today, conflict is inevitable at some time or another. But conflict does not always have to be negative. Conflict can also have positive effects.
This program looks at conflict from differing perspectives and focuses on how it can be transformed from a destructive force to relationships and performance into a positive catalyst for growth and development.
The Purpose of this Program
- To enable participants to understand the sources and causes of conflicts
- To assist participants to manage their personal emotions throughout the conflict process
- To provide participants with the know-how to manage conflict and not to allow it to get out of control or escalate
- To equip participants with tools to solve conflicts effectively and to use it positively
Program Objectives
By the end of the program, participants will know how to:
- Define the various sources and forms of conflict
- Identify the benefits of conflict in a particular situation, turning negatives into positives
- Understand the various stages of conflict and how to act and react at each stage
- Manage personal emotions through the conflict process
- Prevent conflict from getting out of control
- Listen to the various parties involved in conflict
- Empathize with the participants in conflict
- Use mediation skills to resolve conflict
- Use facilitation skills to resolve conflict
- Use problem-solving tools to manage difficult situations
Program Duration
One day, or longer should there be a need to implement some of the ideas in the program.
What Makes this Program Different?
This program includes techniques for managing the emotions of people during the process of conflict, opening the door for faster solutions to be generated and a positive approach to be adopted.
Who Should Attend?
People who wish to understand and manage conflict in the workplace.
I am interested in running this program for a group of people within my organisation. Please send me more information.
moment and turn your problems into opportunities.”